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Posted by gufyduck
- July 21, 2013, 10:26:10 AMDo they still have the wraps? I didn't see them on the menu yesterday, so I ordered a burger, but still started reacting... I didn't see anything on their allergy list for PN or TN, and sesame didn't pop up when I searched the allergy ingredient list.
Posted by joshsmom
- July 14, 2013, 12:12:28 PMI called on the buns about a month ago. They have their own bakery so the buns do not have sesame in the US. Now that they ave the wraps it may ave changed, but as of 1 month ago they were fine. The women even checked further and called me back.
Posted by alliedhealth
- April 16, 2013, 09:55:55 AMNoticed here in NC that the Wendy's have added a flatbread chicken sandwich which I read the label of the flatbread- fine for PN/TN- has different grains and sesame.
Posted by lakeswimr
- February 17, 2013, 09:46:32 AMYes, that is the impression I got from talking to the Canadian CSR.
Posted by SilverLining
- February 17, 2013, 08:16:28 AMI don't think Wendy's makes their own buns. They purchase from another company. And the bread company makes more then just Wendy's buns.
Posted by lakeswimr
- February 16, 2013, 07:58:29 AMI wonder if I got more detailed info from the Canadian rep because sesame has to be listed in Canada.
Posted by Macabre
- February 15, 2013, 05:54:31 AMI'm sure the label reads fine. It's on the website. It's the shared lines I'm worried about.
My assumption had been that they make so many of these buns that they were run in swdicated lines. It's not as if Wendy's uses any buns with blatant sesame. So that made sense to me.
Today is going to be quite busy at work. Don't know if I will have time to call.
My assumption had been that they make so many of these buns that they were run in swdicated lines. It's not as if Wendy's uses any buns with blatant sesame. So that made sense to me.
Today is going to be quite busy at work. Don't know if I will have time to call.
Posted by momma2boys
- February 14, 2013, 10:21:35 PMI wonder if I went into our Wendy's they would show my the labeling on the buns.
Posted by Macabre
- February 14, 2013, 10:15:16 PMUgh. I called the corporate office over my lunch hour. The call was pleasant enough but not helpful in any way. I felt like I was in an alternate reality.
I was transferred to the Customer Service Dept. Fine. The person who talked with me looked at the website and said, "Sesame is not listed." I had told her it wasn't on their allergen page beforehand. Ugh. After she finally understood what I needed, she said i had to call my local Wendy's and asked where exactly they got their buns. I said, "They don't get them from you?" "No." "Stores can just go out and get their own buns? They don't all come from corporate?" Her response: I am a customer service representative. I give the information I can and then I refer people to others."
I told her that CSRs at other companies actually can tell me more information about the product--and go find out if they don't know--or forward me onto the appropriate person.
I was so frustrated. It'd ludicrous to think that the Wendy's close to me can just run down to a baker to get buns.
It was lunch time, so I waited a few hours to call that Wendy's. The manager thought hte CSR from corporate was crazy. He gets his buns from corporate--like the other Wendy's stores do.
By this time it was 4 my time and when I called corporate again, they had closed--at 5:00 Eastern Time.
I don't have time for this.
This is crazy.
I was transferred to the Customer Service Dept. Fine. The person who talked with me looked at the website and said, "Sesame is not listed." I had told her it wasn't on their allergen page beforehand. Ugh. After she finally understood what I needed, she said i had to call my local Wendy's and asked where exactly they got their buns. I said, "They don't get them from you?" "No." "Stores can just go out and get their own buns? They don't all come from corporate?" Her response: I am a customer service representative. I give the information I can and then I refer people to others."
I told her that CSRs at other companies actually can tell me more information about the product--and go find out if they don't know--or forward me onto the appropriate person.
I was so frustrated. It'd ludicrous to think that the Wendy's close to me can just run down to a baker to get buns.
It was lunch time, so I waited a few hours to call that Wendy's. The manager thought hte CSR from corporate was crazy. He gets his buns from corporate--like the other Wendy's stores do.
By this time it was 4 my time and when I called corporate again, they had closed--at 5:00 Eastern Time.
I don't have time for this.
This is crazy.
Posted by Macabre
- February 14, 2013, 06:34:44 PMI had nothing but frustration when calling today. I will elaborate later.
Posted by SilverLining
- February 14, 2013, 10:48:43 AMI think so far you've been lucky.
Wendy's was the last restaurant/fast food that I gave up. I wasn't having any reactions, but when I checked, the buns were "may contain". Now in Canada they list it as such n their web-site.
Wendy's was the last restaurant/fast food that I gave up. I wasn't having any reactions, but when I checked, the buns were "may contain". Now in Canada they list it as such n their web-site.
Posted by Macabre
- February 14, 2013, 07:36:34 AMEgads. I did not have time to call yesterday---too busy with work. I've never had a problem before. I wonder if they recently changed things?
I'll try to call today.
I'll try to call today.
Posted by lakeswimr2
- February 13, 2013, 08:54:45 PMI spoke with Wendy's Canada (even though I"m in the USA I got them by mistake via phone) and the rep looked things up and said their buns in america are may contain sesame so I would avoid the buns. Sorry that happened.
Posted by PurpleCat
- February 13, 2013, 02:56:59 PMWill be watching for your update. I hope it's not sesame! Hate to lose another place.
Posted by momma2boys
- February 13, 2013, 07:29:11 AMOh I hope not! My ds just had Wendy's last night. Sorry you reacted 
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