Not much info on their website.  Are they are baked in a sesame free bakery? 

Kangaroo Brands!!  Yea.  I found them at Target.  I learned about them on the sesame FB group. 

http://kangaroobrands.com/pita-products/breads

Quote from: PurpleCat on May 28, 2015, 07:49:47 AM
Flat Out bread is not safe last time I checked.  We used it when it first came out for DD especially for making pizza but later they added sesame to some of their items.  Maybe this has changed again?  It would be nice if it did.

Here's the reply I received.

Quote
We do use sesame in our facility.  Any time this product is ran we perform a full allergen clean-up following the run, followed by an allergen test to verify cleaning was thorough enough to remove all sesame from the equipment.  Feed free to reach out with any additional questions.

To misquote Ron White; I don't care why they haven't responded. I only care that they haven't responded.

The host and hostess have gone out of their way to not only make this party safe for me, but also all inclusive. Usually when they call and ask "what company makes this safe for you" I can answer immediately. This time I couldn't so I said I'd check. But I will not leave them running around last minute to find enough of the safe product.

They will purchase product that does not actually contain my allergens, and I'll bring safe-for-me bread. And I'm OK with that.

But how long have you given them? We had a long holiday weekend. They could be backed up. You could just be farther along in the queue, not that it's a hard question.

I didn't hearfrom one company about a product for a couple of weeks.  They likely forgot about me. But I like their products and I can't write them off--they are the only ones I have found. So I called them again.

Having supervised a customer service staff I understand that there are times that are busier than others. And sometimes things unfortunately fall through the cracks. At a managerial level you then try to make it up to the customer.

But I'd you emailed them this week, I wouldn't assume you've fallen through the cracks--just that they're busy and dealing with things as best they can.

Quote from: Macabre on May 29, 2015, 10:02:35 AM
How long ago did you email them?

"They've blown it??" Thry are not required in the U.S. to label that way. Unfortunately. But if I said screw it to every company in the US that didn't label for may contain sesame, I'd eat little but fresh fruit and veggies all the time.

They were very responsive to me. DS likes their stuff.

By not responding they have "blown it".  Life is to short for me to sit around waiting for a company to let me know whether or not their food will kill me.  I need time to purchase it, try it, and let the hostess know in time for her to shop. 

This is not an e-mail that they should need a lot of research time for. Either they know it's a safe area....or it's not. And when a company does need research time a polite, we are looking into this would be appreciated.

My rules for myself....if a company does not include my allergen as a listed "may contain" then I want a current answer when I become a new customer.

I apologize if my previous response offended you, it was definitely not my intention. I actually do appreciate that you posted the link. thank you. Which I should have said earlier. Maybe my rules for me are stricter than other people, which is OK. And I would feel different if I had been eating it all along.

And this email was nine months ago, and we've eaten their stuff lately.

How long ago did you email them?

"They've blown it??" Thry are not required in the U.S. to label that way. Unfortunately. But if I said screw it to every company in the US that didn't label for may contain sesame, I'd eat little but fresh fruit and veggies all the time.

They were very responsive to me. DS likes their stuff.

The company can't even bother responding to my e-mail.  I'll give my money to someone else.

There is a huge BBQ we are invited to. The hostess asked me if there are safe pita breads she can buy. If not, she'll buy some that do not actually have sesame seeds, and I can bring bread/buns for myself.

I was planning to pick some of this up, see if it's good, then if safe and good, suggest it to the hostess.

But...they've blown it. With no printed may contain, I would want up to date information from them...in case they've changed things.

Actually, some Flat Out bread is in fact safe for sesame. They only run sesame on one line. The way to identify the line is in the Flat Out thread. I'll see if I can find it.

If they respond I'll post. The package in the store here comes from the US I think.

Flat Out bread is not safe last time I checked.  We used it when it first came out for DD especially for making pizza but later they added sesame to some of their items.  Maybe this has changed again?  It would be nice if it did.

Have you ever heard of Flatout bread? Their website says peanut and nut free, and I didn't notice sesame as an added ingredient. I've sent them an e-mail.

I'm in the U.S., but unfortunately I haven't found one that is safe for sesame.