Bump

Yes, maybe you can tell that (higher up) person that you'll use one of their nifty prepaid boxes when your device expires or is no longer valid for use (either through use, or temperature excursion, etc.)  You know, and not before.

I have the same problem with the expiration date on ours. It is also on the bottom of the box. I wrote it on the bottom of our calendar. I'm not calling them about it because I don't want to complain about something that is otherwise fantastic!

I'd be flipping out too! Ask to speak to a manager next time!

Quote from: Mfamom on June 20, 2013, 07:16:08 AM
while I'm thrilled with the convenience of the Auvi-Q and I think it is an amazing device, I'm a little hot with Sanofi right now.
I sent an email awhile back letting them know about the expiration date and lot number wearing off rather quickly on my son's device.  I think pulling it in and out of his pocket, etc. caused the wear.
I added a picture so they could see. 
they replied with a standard email.  a week later, I received a pre paid box to mail the "defective" product back.  I called the 1800 number and explained that there is nothing wrong with the device, just that they may want to re think the location of the ex. date etc.  the cs lady was pretty insistent that I return the device.  I told her that I would IF they send me a coupon for a FREE refill.  She said NO!  I said, fine I'm not returning it.
A few weeks later I got another pre paid box and a more aggressive letter.
I've had now at least 3 boxes sent to me, I've had several calls from them.  Each time I tell them same thing.  I was giving you feed back on the ex date location and I'm not returning it unless you pay for a replacement.  There isn't anything wrong with the device!  The answer is always NO and I end the conversation.
Yesterday, got a call again.  Totally lost it on the lady.  She was insistent that I return it. 
WTH

Tell them that you're contacting the FDA.

while I'm thrilled with the convenience of the Auvi-Q and I think it is an amazing device, I'm a little hot with Sanofi right now.
I sent an email awhile back letting them know about the expiration date and lot number wearing off rather quickly on my son's device.  I think pulling it in and out of his pocket, etc. caused the wear.
I added a picture so they could see. 
they replied with a standard email.  a week later, I received a pre paid box to mail the "defective" product back.  I called the 1800 number and explained that there is nothing wrong with the device, just that they may want to re think the location of the ex. date etc.  the cs lady was pretty insistent that I return the device.  I told her that I would IF they send me a coupon for a FREE refill.  She said NO!  I said, fine I'm not returning it.
A few weeks later I got another pre paid box and a more aggressive letter.
I've had now at least 3 boxes sent to me, I've had several calls from them.  Each time I tell them same thing.  I was giving you feed back on the ex date location and I'm not returning it unless you pay for a replacement.  There isn't anything wrong with the device!  The answer is always NO and I end the conversation.
Yesterday, got a call again.  Totally lost it on the lady.  She was insistent that I return it. 
WTH

LOL!  I had to Google "Allerject".  I thought it might be a different new device.

It's probably already mentioned in this thread.  I wonder why the need for different names?

Our insurance company prefers not to actually think.  Ever.  If covered by provincial plan, t's covered by our plan.  If not, the it's not.  As of last week, it is not covered by my provinces plan (however it is coved in some provinces).  I cannot even find out whether ON has declined coverage or they just haven't decided yet.

I can't wait any longer though.  I don't object to carrying an epi that expired a month or so ago...especially in winter for ds.  But, spring is coming (I think) so I'm going to replace today, with epi's.

Hi,

I just picked up the Allerject . 

It was covered by my plan, with similar copayment as epi.

Cost was $104.65.  Similar to epipen.

DIN 2382067

Free trainer and case is available to order on their site.

Ali

Ok, so we took it out if the container, but didn't take the cap off. Apparent it needs to stay in the case to avoid light exposure too.

Just an FYI for everyone- onespot allergy posted on her blog this weekend that once you remove the safety, unlike epi pen, contents are no longer sterile. So be sure you're ready!

I picked ours up today!!! Two pack with a trainer. With the website coupon, it was $20 out of pocket. Same price as I pay for Epi's.

I was in CVS the week it went on the market and it was $260 without the coupon. The pharmacist today was the same one who ran the cost before for me. So after I paid for it, we took it out right there in the store and showed it and the trainer to the pharmacy staff. They thought it was too cool and then they were wondering why the reps hadn't trained them or shown them it yet.

It is the Drig Identification Number.  It should be written on it.  It's also written on the Prescription Receipt.  (The one used to claim under insurance or income tax deduction)

Is that a Drug Idenrification Number? How would I be able to tell it apart from the lot number?

Does your pharmacist have it?

 

anyone know the DIN?

Can anyone please post the DIN for the Auvi-Q. (I think DIN's are the same in both countries).